Privacy Policy

Last updated: September, 2025

Zulten Technologies Ltd. ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our websites, products, and services.

1. Scope

This Privacy Policy applies to all users of:

  • zultenglobal.com – our corporate and informational website
  • shop.zultenglobal.com – our e-commerce platform for product purchases
  • support.zultenglobal.com – our customer support and service portal
  • Synetra product lines: NetShield, CoreDefend, SkyFort, Antivirus, and VPN

2. Information We Collect

We collect the following categories of data depending on your interaction with us:

  • Contact Information: Name, email, phone number, and company details submitted via contact, quote, and newsletter forms.
  • E-commerce Data: Billing address, shipping address, payment details (processed securely by third-party providers), order history, and account credentials for shop.zultenglobal.com.
  • Support Account Data: Login credentials, support ticket history, attachments, communications, and diagnostic logs uploaded via support.zultenglobal.com.
  • Technical and Usage Data: IP address, browser type, device identifiers, operating system, and site usage patterns (via cookies, analytics, and server logs).
  • Synetra Product Data: Technical logs, error reports, diagnostic details, and limited security metadata necessary for the operation of Synetra NetShield, CoreDefend, SkyFort, Antivirus, and VPN.
  • Payment Information: We do not store card details directly; payments are processed via secure, PCI-compliant third-party payment providers.

3. How We Use Your Data

  • To process purchases, manage accounts, and deliver products and services.
  • To provide technical and customer support via support tickets, live chat, or email.
  • To send important updates about transactions, product changes, or service availability.
  • To improve our products and services through analytics and customer feedback.
  • To send promotional communications (only if you have opted in).
  • To detect and prevent fraud, unauthorized access, and security incidents.
  • To comply with legal and regulatory obligations, including tax and accounting requirements.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Payment processors (for transactions made on shop.zultenglobal.com).
  • Logistics and delivery partners (for shipping purchased items).
  • Cloud service providers (for hosting, backups, and infrastructure security).
  • Customer support software providers (for handling support tickets at support.zultenglobal.com).
  • Legal authorities when required by applicable law or court orders.

5. Regional Data Handling

We serve customers in Kenya, Uganda, Tanzania, Rwanda, Ethiopia, South Sudan, Somalia, and the Democratic Republic of Congo. Data may be processed in these regions or transferred to secure international data centers where our Synetra services and hosting providers operate.

6. Data Retention

  • E-commerce transaction records are retained for at least 7 years to comply with financial and tax obligations.
  • Support tickets and related communications are retained for 3 years unless deletion is requested and no longer legally required.
  • Synetra diagnostic and log data are retained for up to 12 months, unless otherwise specified by law or customer contract.

7. Security Measures

We use administrative, technical, and physical safeguards to protect your data. This includes encryption of sensitive data in transit, access controls for support accounts, monitoring for suspicious activity, and regular system security updates.

8. Your Rights

You may exercise the following rights, subject to applicable law:

  • Access your personal data and request a copy.
  • Request corrections or updates to inaccurate information.
  • Request deletion of your data, where legally permissible.
  • Withdraw consent for marketing communications at any time.
  • For Synetra Antivirus and VPN users, request deletion of diagnostic logs and usage records where allowed.

To exercise these rights, please email legal@zultenglobal.com.

9. Cookies and Tracking

We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize experiences. You may manage cookie preferences in your browser settings.

10. International Transfers

If your data is transferred outside your country of residence, we ensure it is protected under appropriate safeguards such as data processing agreements and, where required, standard contractual clauses.

11. Children’s Privacy

Our websites and services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted with a new "Last updated" date.

13. Contact Us

You may request access to or deletion of your personal data at any time. Please email us at legal@zultenglobal.com. For users of Synetra Antivirus and Synetra VPN, you may also request deletion of logs and usage records where legally permissible.

If you have questions about this Privacy Policy, please contact us at connect@zultenglobal.com.

For more details on how we operate, please review our Terms & Conditions, Product Return Policy, and Cookie Policy.