Terms & Conditions

Effective Date: September 2025

These Terms & Conditions govern your use of zultenglobal.com and all its subdomains. By accessing or using our website and services, you agree to comply with the following terms. If you do not agree, discontinue use immediately.

1. Services

Zulten Technologies Ltd. provides enterprise IT infrastructure solutions, cybersecurity offerings, and sells networking products through its online shop.

Our Synetra product line includes:

  • Synetra NetShield
  • Synetra CoreDefend
  • Synetra SkyFort
  • Synetra Antivirus
  • Synetra VPN

2. Use of Website

  • You agree not to misuse or attempt to breach the website, servers, or its data.
  • Account registration requires accurate and up-to-date information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Posting defamatory, illegal, or infringing content is prohibited.

3. Orders & Payments

  • All orders are subject to availability and final confirmation.
  • We may reject or cancel any order at our discretion.
  • Payments are accepted via direct bank transfers or approved third-party providers.
  • Prices are displayed in Kenyan Shillings unless otherwise stated.

4. Refunds & Returns

  • Refunds are available on eligible products as specified in our Product Return Policy.
  • Synetra Antivirus and Synetra VPN cannot be returned or refunded once activated/licensed, unless explicitly authorized by Zulten Technologies Ltd.
  • Return requests must be initiated within 14 days of purchase unless stated otherwise.

5. Warranties & Disclaimers

Products and services are provided “as is” and “as available.” We do not guarantee that services will be uninterrupted, secure, or error-free. Hardware warranties, if applicable, are provided by the manufacturer unless otherwise stated.

6. Intellectual Property

All content—including logos, images, software, documentation, and written material—belongs to Zulten Technologies Ltd. or its licensors. Unauthorized use, reproduction, or distribution is prohibited. All third-party trademarks, logos, and brand names appearing on this site are the property of their respective owners. Use of these trademarks does not imply endorsement by or affiliation with Zulten Technologies Ltd.

7. User Data & Privacy

We collect and process personal data in accordance with our Privacy Policy. Data may be shared with third-party processors (e.g., CRMs, couriers, payment processors, analytics providers) strictly for service fulfillment and compliance.

8. Prohibited Uses

  • Reverse engineering, sublicensing, or reselling licensed software without permission.
  • Using Synetra VPN for unlawful activities or to bypass legal restrictions.
  • Deploying services in violation of applicable cybersecurity or data protection laws.

9. Limitation of Liability

To the maximum extent permitted by law, Zulten Technologies Ltd. is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. Our aggregate liability shall not exceed the amount paid for the product or service in question.

10. Service Suspension & Termination

We may suspend or terminate accounts and access to services if fraudulent, abusive, or unlawful activity is suspected, or if these Terms are violated.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the Republic of Kenya. Parties will first attempt amicable resolution; failing that, disputes shall be submitted to the courts of Kenya. Users outside Kenya must also comply with the laws of their own jurisdiction when using our services.

12. Changes to Terms

We may update or revise these Terms & Conditions at any time. Changes will be posted with an updated revision date. Continued use of the website indicates acceptance of the revised terms.

13. Contact

For legal inquiries, contact: legal@zultenglobal.com

For support, contact: support@zultenglobal.com or visit support.zultenglobal.com

Last Updated: 15th September 2025

For more details on how we handle your data and services, please review our Privacy Policy, Product Return Policy, and Cookie Policy.